Steve Pouliot is an adventurer, problem solver, and globetrotter, but is known professionally as the Physician Recruiter and Scheduler for Government of Nunavut. Based in Iqaluit, he conducts territory-wide recruitment and is responsible for the scheduling of care providers across the Kivalliq and Kitikmeot regions.
Steve was born in Quebec City and relocated to Iqaluit in pursuit of a different pace of life after five years in the Greater Toronto Area, where he worked as a procurement specialist in the construction industry. It was the knowledge and skills he earned in purchasing that unexpectedly became the foundation of his earlier achievements in physician recruitment, optimizing the supply chain of health services delivery to the Nunavummiut (the people of Nunavut). He was able to database a plethora of information in the forms of contacts, call logs, and paper records in a way that assists his entire department with invoicing, reconciliations, and contract management.
“I used to track everything when I worked in procurement, so I knew the value of databases,” tells Steve. “Right now, the tracking ensures that nothing falls through the cracks and going forward, we will be able to see exactly how much our recruitment efforts are paying off; be it word of mouth, the website, or conferences, because we are now tracking lead generation.”
Aside from being a Microsoft Access aficionado, Steve takes a personalized approach to the recruitment of locum and permanent physicians, understanding their availability and goals to come up with a service contract specifically for them. He advises fellow recruiters to embrace the same flexibility, find ways to align the nature of the work with what is important to the physician, and provide all recruits the best experience possible.
“Our most successful recruitment comes from word of mouth, so making sure the physicians have a positive locum experience is very important for me. I ensure they get everything they need before they arrive and check in with them monthly. When physicians connect with a community, see the difference they make and feel valued, they are more likely to stay in the long-term.”
Steve appreciates the resources afforded by CASPR and learning about recruitment in other provinces. He keeps active in his spare time with hockey, basketball, boating, kayaking, and snowmobiling. He has visited Peru, Panama, Costa Rica, Nicaragua, Thailand and Nepal, where he had the privilege to do the Annapurna Base Camp Trek, an 11-day trek that reaches altitudes of 4100 metres. In another past life, he is a certified HVAC professional.